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How to Leverage Continuous Improvement in the Office

Jim Pecoraro joins the Gemba podcast where he discusses applying continuous improvement beyond manufacturing, specifically in an office or otherwise administrative context. An MP3 version of this episode is available for download here.

In this podcast you’ll learn:

  • The quotes that inspires Jim (3:12)
  • Jim’s background (3:57)
  • About office-based continuous improvement (5:35)
  • An example (7:43)
  • Misconceptions Jim and his team face (11:42)
  • Why lean is slanted towards manufacturing (16:19)
  • What Jim sees as the future of continuous improvement (21:11)
  • What “Respect for People” means to Jim (25:01)
  • The best advice Jim has ever received (26:38)
  • What Jim is most proud of (28:18)
  • The book Jim recommends (29:57)
  • Jim’s finals words of wisdom (30:53)

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