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Rapid Action Team Results

Increasing Loan Processing Volume with Rapid Action

Financial Services
Reporting and communication between third party originators and a Midwest Regional Bank was inefficient and outdated. By engaging employees who work with TPOs every day with Rapid Action Tools, they saved almost $350K in 60-days by reducing loan originator cycle time.


The current process for communication and holding partners accountable was causing backlogs of redundant reports and, worst of all, slow processing times. Bank managers knew they needed to improve while maintaining regulatory compliance.

Team Engagement Strategy

Five frontline employees, including mortgage officers and administrative staff, were tasked with tackling this challenge and were equipped with Rapid Action, a team-based project management toolkit, to get this done quickly.

Rapid Action Project Charter

How can we streamline and standardize the third-party originators (TPOs) approval and re-certification process in order to improve SLA turn times, meet re-certification deadlines and reduce department reports?

Sample Solutions Implemented

  1. Established TPO Requirements to reduce cycle time and hand offs.
  2. Synchronized Comergence and manual approval systems for better collaboration.
  3. Developed a uniform application review process to improve consistency.
  4. Reduced and streamlined reporting.

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Rapid Action's powerful toolkit has helped hundreds of organizations achieve measurable results in less than 60 days while getting their team members engaged in long-term improvements. Download a Rapid Action Project Planner and see where you could be in 60 days!
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