Situation

A healthcare documentation and data management organization needed to improve its utilization of a new system for tracking data-entry productivity. They wanted the frontline to develop and own the solutions so they could improve buy-in and make sure the ideas would stick. Once introduced to Rapid Action™, they knew it was the right solution for their needs.

Team Engagement Strategy

A team of department directors, client service managers, and frontline data-entry staffers was tasked with developing a cadence and routine for more effectively utilizing the organizations' new Productivity Tracking System. Key deliverables included establishing clear roles and responsibilities within the department, refining a job description for the Performance Improvement Manager (a new role), and cleaning up key data integrity issues. The team leaned on Rapid Action, a toolkit designed specifically to help teams get results fast.

Rapid Action Project Charter

How can we leverage the results generated from our new Productivity Tracking System (PTS) in order to reduce direct labor costs and improve overall productivity?

Sample Solutions Implemented

1. Establish clear roles and responsibilities for the PTS processes.
2. Create a cadence and schedule for regularly meeting to review productivity targets for each line-of-business, which may become new standard operating procedures.
3. Standardize the process for onboarding / offboarding new employees and adding them to the PTS.
4. Create a maintenance and escalation process for error or issues that crop up with the PTS.
5. Establish a system for tracking data-related errors and resolving them through IT or vendor support.