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Rapid Action Team Results

Accelerating Order Fulfillment with Rapid Action

Lean Six Sigma
A global paper manufacturer was struggling to fulfill customer orders in a timely and efficient manner. By engaging people closest to the work to help solve the problem, they saw a 50% reduction in fulfillment cycle time in less than 60-days.


Poor communication across departments and a complex ordering process was causing delayed fulfillment of customer pulp orders, with many arriving well after the deadline. Executives wanted to tap into the knowledge of those closest to the work but didn’t know how.

Team Engagement Strategy

A mix of frontline employees was briefed on the issue and equipped with Rapid Action, a toolkit designed to help employees work in teams to solve problems, to brainstorm and sort and prioritize immediate action steps to improve customer order fulfillment.

Rapid Action Project Charter

How can we optimize communication flow and processes associated with fulfillment of customer’s order for pulp in order to more effectively manage inventory, avoid overselling and reduce the number of manual offline tasks.

Sample Solutions Implemented

  1. Defined and documented the order-to-cash process to identify areas of waste for improvement.
  2. Tracked sellable inventory for pulp in SAP to quantify the problem.
  3. Tracked 3rd party agent selling commissions.
  4. Automated documents to agents and customers to minimize errors.

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Rapid Action's powerful toolkit has helped hundreds of organizations achieve measurable results in less than 60 days while getting their team members engaged in long-term improvements. Download a Rapid Action Project Planner and see where you could be in 60 days!
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