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Rapid Action Team Results

Accelerating Loan Processing with Rapid Action

Financial Services
Organizational changes and new perspectives within the Consumer Finance Department of a regional bank created an opportunity to review the current loan submission process. A small team of employees collaborated to streamline and update existing procedures, leading to nearly $100,000 in financial gains in the first year.

Situation

Incomplete information gathering on initial loan applications and unnecessary steps in the process were causing confusion in scoring as well as delays in transferring complete files to the underwriting team.

Team Engagement Strategy

A team of seven employees across three departments was assembled and equipped with Rapid Action, a toolkit for faster problem solving teams.

Rapid Action Project Charter

How can we improve loan submission completeness to accelerate the transfer to underwriting and improve customer experience?

Sample of Solutions Implemented

  1. Created templates to aid collection of supporting documents which clarified the application process for potential borrowers and increased application completion rates.
  2. Developed reports on Certifi ed Lenders’ loan application package completeness which allowed for analysis of opportunity areas and better performance evaluation.
  3. Optimized current pre-registration and scoring processes which led to a 50% increase in loan processing capacity.

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Rapid Action's powerful toolkit has helped hundreds of organizations achieve measurable results in less than 60 days while getting their team members engaged in long-term improvements. Download a Rapid Action Project Planner and see where you could be in 60 days!
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