Leap Rapid Improvement Library


Case studies and in-depth white papers on the successes we've seen with our suite of rapid improvement and employee engagement tools.


How to Turn Healthcare Practice Managers into Lean Leaders

How a Physician Practice Group embraced an innovative approach to deploying Lean to save hundreds of thousands of dollars and provide a vehicle for turning managers and employees into Lean leaders.

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Resolving Patient Billing Problems with Empowered Employees

Read how one senior leader at a community hospital rallied employees to confront the business challenge of keeping the doors open while maintaining patient care values.

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Replicating Best Practices to Turn Around Profitability

Facing a severe profitability shortfall, the CEO of a national food products distributor implemented to an innovative "global AND local" approach to "replicating" best practices across operations to turn around profits and boost employee engagement.

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Improving Company Performance and Developing Leaders at the Same Time

Read how a fast-growing developer of accessories for handheld technology devices found an innovative and profitable way to respond to urgent company performance issues and develop frontline leaders at the same time.

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Merging Operations Faster with Rapid Action

Merging operations can be costly and time consuming when it comes to getting employees on board. Rather than relying on expensive change management consultants, a large health plan provider empowered its employees with an innovative team engagement process to speed benefits from a recent merger.

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Making Bank Employees the Stars of Continuous Improvement and Innovation

Read how bank leaders unlocked hidden improvement opportunities by trusting the know-how and creativity of their workforce and equipping them with a toolkit uniquely suited to their staffing and budget constraints.

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Implementing Operational Excellence at the Frontlines with Rapid Action

Read how the COO of a midsized trash-to energy company found a way to improve performance on safety, materials usage, plant outages, and more by making an easy-to-deploy, team engagement method the cornerstone of the firm's Operational Excellence initiative.

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Finding the Right Formula for Lean Six Sigma Success in Government

The story of Erie County New York's experiment with Lean Six Sigma and the unconventional approach used to engage frontline employees provides valuable lessons on the pathways and pitfalls to successful deployment.

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Finding Supply Chain Savings with Effective Employee Engagement

The leader of a facilities management team for a Fortune 500 company captured savings from "already squeezed suppliers" by trusting the know-how and creativity of those closest to the work and employing an innovative rapid team engagement method.

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Elevating Customer Service with Frontline Employee Engagement

A national appliance repair company met the challenge of turning around profitability while simultaneously reducing customer complaints in just six months by tapping the ingenuity of its frontline service workforce.

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