Clients: Government & Nonprofit

Since our founding in 1993, Leap Technologies has had the privilege of working with hundreds of organizations of all sizes and across industries on a broad range of issues … with the same core goal: Drive faster improvement through better team engagement. The Client Results described below are testimony to the universal appeal and benefits of Leap’s Team Engagement approach to change management and rapid improvement.

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OTHER FIELDS: Services | Healthcare | Manufacturing | Government & Nonprofit

The American Bankers Association engaged Leap in a variety of initiatives using Rapid Action to improve its service and product offerings to members and merging and integrating internal departments to achieve cost and efficiency gains.

The Courage Foundation, a nationally renowned not-for-profit services provider for the physically handicapped, invited Leap to assist in planning and facilitating an Executive Board Retreat to map out the future direction of the foundation. Using the Leadership Jumpstart tools, Leap assisted the Board Members in mapping out a set of strategic priorities and action plans responsive to the diverse stakeholder needs served by the Foundation.

Cook County Government of Illinois deployed Rapid Action to break down barriers between departments and improve speed of service to county residents. Through 14 successful Rapid Action projects, more than one hundred county managers and employees had the opportunity to put their ideas and know-how to work to streamline work flows and improve service delivery to residents.

Erie County in the State of New York, widely recognized as one of the first county governments in the nation to implement Lean Six Sigma, added Rapid Action to its deployment in order to cost effectively engage front-line employees in process improvement. In the first year of deployment, Rapid Action teams took on challenges ranging from speeding collections of court fees to streamlining the application process for social welfare services.

The City of Kawartha Lakes in Ontario Canada trained its entire leadership team in Rapid Action to support a city-wide Lean Six Sigma deployment. Rapid Action Teams led by d Department managers and supervisors have engaged hundreds of employees and contributed in excess of $1M in cost savings in addition to improved service levels and workplace quality.

Metropolitan Nashville Airport Authority selected Leap as its resource to support the launch of an organization-wide Lean Six Sigma initiative to position the authority for future growth, continued customer satisfaction and Malcolm Baldrige Quality Award consideration. By integrating Leap’s full suite of team engagement toolkits, MNAA has succeeded in making Lean Six Sigma an integral part of the management system and culture without the need for a large cadre of Belts. (Read the full case study)

The National Association of Surety Bond Producers engaged Leap to facilitate the execution of its strategic planning process using Leadership Jumpstart. Through a fast-paced, interactive workshop, Leap enabled Association leaders and staff to map out a growth strategy for the future that reflected both the desires of current members and marketplace demands.

PACE Regional Transportation Authority, the premier suburban transportation provider for the Chicago suburbs, deployed Rapid Action to improve customer service and productivity in its operations. Teams of union bus drivers, mechanics, dispatchers and other frontline employees worked together to reduce safety risks and improve fuel efficiency among many operational improvements.

Internal Revenue Service employed the full-suite of Leap’s team engagement tools to speed transformation and business process reengineering efforts. Rapid Action teams have taken on issues ranging from deployment of self-service web tools to improving service technician skill development to better resource capacity management. Breakthrough tools and methods have been integrated into Competitive Sourcing and High Performing Team initiatives.

U.S. Small Business Administration, in the wake of the Gulf Coast Hurricane Disaster, turned to Leap for assistance in the rapid reengineering of its Disaster Loan Processing Operations. Using the Rapid Improvement Campaign approach, Leap facilitated a 45-day performance turnaround in operations including an 80% reduction in disaster loan processing backlogs. Subsequent campaigns succeeded in performing similar reductions in processing backlogs in guaranteed loans to small businesses. (Read the full case study)

U.S. Department of Defense requested Leap to participate in building an internal Change Management Center to support rapid reengineering of enterprise-level acquisition and logistics processes. Over a three year period Leap facilitated over 80 Rapid Improvement Campaigns involving leaders from across the military services and other DOD organizations generating millions of dollars in acquisition and logistics management savings.

U.S. Marine Corps requested Leap's assistance to facilitate a high-level, cross- department policy and process change initiative aimed at improving the accuracy of equipment readiness reporting and the effectiveness of equipment distribution. Using Breakthrough, Leap was able to guide a diverse group of stakeholders in the development of a comprehensive action plan in three workshops spread over 60 days.

U.S. State Department engaged Leap to rapidly align leaders on change using Leadership Jumpstart; reengineer organization processes with Breakthrough; and, deploy improvements through empowered employee teams with Rapid Action.

U.S. Department of Housing & Urban Development retained Leap Technologies to facilitate a Rapid Improvement Campaign to design an enterprise-wide Office of Disaster and Emergency Operations. In just over 60 days, Leap worked with senior officials and specialists across HUD to create a concept of operations including a new mission, operating guidelines, organization structure, roles and job responsibilities and scorecard.