Articles & Insights


Case studies, snapshots and in-depth white papers on the successes we've seen with our suite of rapid improvement and employee engagement tools.


Rapid Action Impressions from Boston Private

In 2017, Boston Private, a wealth management, trust, and private banking firm headquartered in Boston with offices nationally, designed a new leadership development initiative targeted for mid-career managers. A major piece of the design centered on Leap Technologies Rapid Action process.

Read More  

How to Leverage Continuous Improvement in the Office

Listen to Jim Pecoraro talk with Gemba Academy on their weekly podcast about what makes Lean and Continuous Improvement in the Office different than other settings

Read More  

Increasing Compliance and Decreasing Risk with Rapid Action

A regional bank needed to improve its compliance with the Servicemembers Civil Relief Act (SCRA) to avoid costly violations and increase customer transparency.

Read More  

Improving Account Retention with Rapid Action

A regional bank needed ideas to better engage new checking account customers to bring down rising attrition rates and increase cross-selling opportunities.

Read More  

Streamlining Manual Mail Handling with Rapid Action

How a cross-functional team streamlined mail handling and imaging with Rapid Action.

Read More  

Accelerating Loan Processing with Rapid Action

Organizational changes and new perspectives within the Consumer Finance Department of a regional bank created an opportunity to review the current loan submission process. A small team of employees collaborated to streamline and update existing procedures, leading to nearly $100,000 in financial gains in the first year.

Read More  

Improving Call Center Performance with Rapid Action

How call center employees streamlined key processes to improve customer satisfaction.

Read More  

Increasing Efficiency in Appraisal Processing with Rapid Action

How bank employees used Rapid Action to increase the efficiency of appraisal processing.

Read More  

News and Updates April 2017

The latest news and updates from the frontlines of team-based, rapid improvement.

Read More  

How to Make Leadership Development a Profit Driver and Culture-Shaping Program

The Director of Human Resources in a mid-sized regional bank installed a leadership development program that not only imparted critical new skills to frontline leaders, but also equipped them to solve problems and improve the bottom-line.

Read More