Articles & Insights


Case studies, snapshots and in-depth white papers on the successes we've seen with our suite of rapid improvement and employee engagement tools.


Increasing Compliance and Decreasing Risk with Rapid Action

A regional bank needed to improve its compliance with the Servicemembers Civil Relief Act (SCRA) to avoid costly violations and increase customer transparency.

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Improving Account Retention with Rapid Action

A regional bank needed ideas to better engage new checking account customers to bring down rising attrition rates and increase cross-selling opportunities.

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Streamlining Manual Mail Handling with Rapid Action

How a cross-functional team streamlined mail handling and imaging with Rapid Action.

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Accelerating Loan Processing with Rapid Action

Organizational changes and new perspectives within the Consumer Finance Department of a regional bank created an opportunity to review the current loan submission process. A small team of employees collaborated to streamline and update existing procedures, leading to nearly $100,000 in financial gains in the first year.

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Improving Call Center Performance with Rapid Action

How call center employees streamlined key processes to improve customer satisfaction.

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Increasing Efficiency in Appraisal Processing with Rapid Action

How bank employees used Rapid Action to increase the efficiency of appraisal processing.

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News and Updates April 2017

The latest news and updates from the frontlines of team-based, rapid improvement.

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How to Make Leadership Development a Profit Driver and Culture-Shaping Program

The Director of Human Resources in a mid-sized regional bank installed a leadership development program that not only imparted critical new skills to frontline leaders, but also equipped them to solve problems and improve the bottom-line.

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How to Turn Healthcare Practice Managers into Lean Leaders

How a Physician Practice Group embraced an innovative approach to deploying Lean to save hundreds of thousands of dollars and provide a vehicle for turning managers and employees into Lean leaders.

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Improving Operational Excellence with Union Employee Engagement

Frontline union employees eliminated a recurring source of customer complaints for their company and saved over $92,000 in the process by using an innovative 60-day team engagement process for achieving operational excellence.

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