Leap Rapid Improvement Library


Case studies and in-depth white papers on the successes we've seen with our suite of rapid improvement and employee engagement tools.


Elevating Customer Service with Frontline Employee Engagement

A national appliance repair company met the challenge of turning around profitability while simultaneously reducing customer complaints in just six months by tapping the ingenuity of its frontline service workforce.

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Inventing the Lean Hospital Laboratory with Employee Engagement

One progressive healthcare system has converted "Lean talk to Lean results" using a highly-effective, rapid team engagement strategy to transform output, yield and workplace stress in its central lab as well as many other patient service processes.

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Managing Big Data the Lean Way

The leading U.S. supplier of contract materials and equipment pricing to healthcare facilities discovered a better way to get on top of the big data updating challenge.

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Lean Maintenance and Employee Engagement: The Perfect Marriage

Maintenance organizations, especially those with large fleets have been slow to adopt Lean principles and methods. Unpredictable demand, dispersed locations and high task-complexity are often cited as barriers to replicating the Lean benefits achievable in traditional manufacturing environments.

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Turning Around Performance in Distributed Operations with Employee Engagement

One of the world's largest North American transportation services companies executed an innovative "global to local" strategy powered by productive employee engagement.

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Streamlining Pharma Compliance with Lean Innovation

The Director of Training & Development at a highly-regulated bio-pharma company ensured workforce compliance with complex procedures by engaging her staff in "Lean thinking and doing".

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Making Hospital Employees Champions of Cost Reduction

An integrated healthcare system has gone "Beyond Lean" by using an innovative team process to engage its frontline employees in cost reduction.

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Developing Leaders AND Improving the Bottom-Line

A multinational manufacturing firm made its leadership development program a profit-making enterprise using an innovative, on-the-job action-learning approach.

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Deploying Lean Six Sigma Faster and with Lower Cost in Mid-Sized Organizations

One of the fastest growing mid-sized airports in the nation used an innovative approach to engage its top leaders in adopting a fast, effective and highly affordable path for Lean Six Sigma deployment.

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A More Profitable Way to Develop Effective Lean Six Sigma Belts

One company's different approach to Belt certification has dramatically improved its return on Green Belt investment and expanded employee engagement.

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